Contact us

At riquetfashion.shop, we are happy to assist you with questions about our fashion and apparel products, orders, payments, shipping, returns, and refunds. Our goal is to provide clear information and helpful support throughout your shopping experience.

Whether you need assistance before placing an order or have a question about an existing purchase, please contact us using the details below.

1. Contact Information

For general enquiries, product questions, order assistance, or delivery updates, you can reach our customer support team by email, phone, or live chat.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

2. Customer Support Hours

Our standard customer support hours are Monday through Friday, from 9:00 AM to 5:00 PM Central European Summer Time (CEST).

Live chat support is available 24/7. However, enquiries requiring further investigation may need additional time to resolve.

3. Order Enquiries

If you have questions about an order, order confirmation, product availability, or order processing, please contact us with your order details.

Our standard handling time is 1–2 business days. Orders are processed according to our published order cut-off time and business-day schedule.

Our order cut-off time is 5:00 PM CEST, Monday through Friday. Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.

4. Shipping and Delivery Questions

We offer free standard shipping throughout France.

Our estimated delivery timeframe is 4–6 business days, consisting of:

  • Handling time: 1–2 business days.

  • Transit time: 3–4 business days after dispatch.

  • Shipping cost: Free throughout France.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the available shipping information and help you with the next steps.

Delivery estimates are not guaranteed dates and may be affected by carrier operations, public holidays, or unforeseen circumstances.

5. Returns and Refunds

We offer free returns within 30 days of delivery, subject to our Return Policy and applicable legal requirements.

If you wish to return an item, please contact our support team for instructions before sending it back.

Our estimated refund processing time is 4–6 business days after approval. The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

For complete information, please review our Return Policy and Refund Policy.

6. Payment Assistance

We accept payments exclusively through Stripe.

If you experience a payment issue, please check your order confirmation and payment status before attempting another transaction. If the issue continues, contact our support team with the relevant order details.

For your security, never send your full payment card number, security code, password, or other sensitive payment information through email or live chat.

7. Product Questions

If you need additional information about a fashion or apparel product, please review the product description and specifications on the relevant product page.

If you still have questions about a product's colour, size, design, or listed features, contact us before placing your order. We will do our best to provide the available information.

8. Contact Form

You may also contact us through the contact form on our website, where available.

When submitting an enquiry, please provide your name, email address, order number if applicable, and a clear description of your question. Please ensure that your contact details are accurate so we can respond to your enquiry.

Please avoid including passwords, full payment card details, or other sensitive personal information in your message.

9. Business Correspondence

For business correspondence, you may use the business address provided below. If your enquiry concerns a product return, please contact us first to receive the appropriate return instructions.

We aim to handle customer enquiries clearly and fairly, in accordance with our published policies and applicable consumer protection laws.

Business Information

Business Name: riquetfashion.shop
Legal Business Name: UMU SUNDUS STYLE
Contact Number: +651458098
Business Address: 71 Rue Riquet, 75018 Paris, France
Support Email: Info@sportsdepoque.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)