Shipping Policy

Last Updated: 10 October 2026

At riquetfashion.shop, we aim to provide a straightforward and reliable delivery experience for our fashion and apparel customers. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, shipping costs, and other important information regarding the delivery of your purchases.

We offer free shipping throughout France on eligible orders.

1. Shipping Destinations

We currently offer shipping throughout France.

We do not offer international shipping outside France at this time. Customers should ensure that their delivery address is complete, accurate, and located within our shipping area before placing an order.

2. Shipping Costs

We offer free standard shipping throughout France.

No standard shipping fee is charged for eligible deliveries within our stated shipping area. Any applicable charges, if relevant to a specific order, will be clearly disclosed before the order is completed.

3. Order Processing and Handling Time

Our standard order handling time is 1–2 business days.

During this period, we prepare your order, verify the order details where necessary, and arrange it for dispatch.

Orders are generally processed on business days, Monday through Friday, excluding applicable public holidays.

Processing may take longer during periods of high order volume, public holidays, or circumstances beyond our reasonable control. If a significant delay affects your order, we will provide an update where reasonably possible.

4. Order Cut-off Time

Our order cut-off time is 5:00 PM Central European Summer Time (CEST), Monday through Friday.

• Orders placed before the cut-off time on a business day may begin processing that day.

• Orders placed after the cut-off time may begin processing on the next business day.

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

The cut-off time determines when an order may enter processing; it does not guarantee dispatch on the same day.

5. Transit Time

Once an order has been dispatched, the estimated transit time is 3–4 business days.

Transit time refers to the period during which the shipment travels from dispatch to the delivery address. Actual delivery may vary depending on the destination, carrier operations, weather conditions, and other factors.

6. Total Estimated Delivery Time

Our standard estimated delivery timeline is as follows:

These estimates exclude weekends and applicable public holidays.

The total delivery period is an estimate rather than a guaranteed delivery date. Delays may occasionally occur due to circumstances outside our reasonable control.

7. Order Confirmation and Shipping Updates

After placing an order, customers should receive an order confirmation using the contact details provided at checkout.

Once an order has been dispatched, shipping confirmation or tracking information will be provided where available.

Please check your email's inbox, spam folder, and junk folder if you cannot locate an order notification.

If you have questions about your order or delivery status, contact our customer support team with your order number.

8. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check that the following information is correct:

• Recipient's full name.

• Street address and house number.

• Apartment, building, or unit number, where applicable.

• Postal code and city.

• A valid contact email or telephone number, where requested.

If you notice an error in your delivery address, contact us as soon as possible. We will try to assist with corrections before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional delivery attempts, address corrections, or redelivery arrangements may depend on the carrier's procedures.

9. Delayed Shipments

Although we aim to meet our estimated delivery times, delays can occur because of adverse weather, carrier disruptions, public holidays, operational issues, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available shipment information and assist you with the next steps.

Nothing in this policy excludes any remedies or rights available to customers under applicable consumer protection law.

10. Lost or Missing Packages

If your order appears to be lost or has not arrived, please contact us with your order number and delivery details.

We will review the available shipping information and, where appropriate, coordinate with the relevant delivery provider to investigate the issue.

If a shipment is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and our store policies.

11. Incorrect or Damaged Deliveries

If you receive an incorrect, damaged, or defective item, please contact us at Info@sportsdepoque.shop.

Include your order number and a description of the issue. Photographs may help us assess the matter more efficiently.

We will review your request and explain the next steps in accordance with our Return Policy, Refund Policy, and applicable consumer protection laws.

12. Returns and Refunds

We offer free returns within 30 days of delivery, subject to our Return Policy and applicable legal requirements.

Approved refunds are generally processed within 4–6 business days after approval. The time it takes for the funds to appear in your account may vary depending on the payment provider or financial institution.

For complete information, please refer to our Return Policy and Refund Policy.

13. Contact Us

If you have questions about shipping destinations, order processing, delivery estimates, tracking, or a delayed shipment, please contact our customer support team using the information below.

Business Information

Business Name: riquetfashion.shop
Legal Business Name: UMU SUNDUS STYLE
Contact Number: +651458098
Business Address: 71 Rue Riquet, 75018 Paris, France
Support Email: Info@sportsdepoque.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)