Last Updated: 10 October 2026
At riquetfashion.shop, we want our customers to feel confident when shopping for fashion and apparel. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined in this Return Policy.
We offer free returns within 30 days, subject to the terms below and any mandatory consumer rights under French and European Union law.
1. Return Window
You may request a return within 30 days of receiving your order.
To help us process your request efficiently, please contact our customer support team within this period and provide your order number and the details of the item you wish to return.
For consumers exercising statutory withdrawal rights under applicable French and EU law, the applicable legal withdrawal period and requirements will take precedence over any conflicting provision of this policy.
2. Return Eligibility
To help ensure a smooth return process, we ask that returned items meet the following conditions where applicable:
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Items should be returned in a reasonable condition, with their original packaging and accessories where available.
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Items should not show damage caused by misuse, neglect, or improper handling after delivery.
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Proof of purchase, such as an order confirmation or order number, should be provided.
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Items should be returned with all included components and accessories.
You may inspect clothing and apparel as reasonably necessary to establish their nature, characteristics, and fit. We will not automatically refuse a return solely because an item has been removed from its packaging or tried on.
If an item is faulty, damaged, incorrectly supplied, or does not conform to the contract, your statutory rights remain unaffected.
3. Items That May Not Be Eligible for Return
Certain items may be excluded from ordinary returns where permitted by applicable law. Examples may include:
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Personalised or custom-made items, subject to applicable statutory exceptions.
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met.
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Items damaged through improper use or handling after delivery, to the extent permitted by law.
Any applicable exclusion will be assessed according to the nature of the product and the relevant legal requirements. Nothing in this section limits mandatory consumer rights.
4. How to Request a Return
To initiate a return, follow these steps:
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Contact us: Email our customer support team at Info@sportsdepoque.shop.
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Provide your order details: Include your order number, the product name, and the reason for your return.
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Wait for return instructions: Our team will explain the next steps and provide the applicable return instructions.
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Prepare your parcel: Pack the item securely and include any relevant accessories.
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Send the return: Follow the return instructions provided by our customer support team.
Please contact us before sending a return so that we can help you use the appropriate return process.
5. Return Shipping Costs
We offer free returns for eligible return requests within our 30-day return window.
Where our free-return arrangements apply, we will provide instructions for returning the item without charging you return shipping fees.
If an item arrives damaged, defective, incorrect, or not as described, please contact us promptly so we can help resolve the issue in accordance with our policies and applicable law.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from the product you ordered, contact us at Info@sportsdepoque.shop.
Please include your order number, a description of the problem, and photographs where helpful.
We will review your request and explain the appropriate next steps. Depending on the circumstances and applicable law, a suitable remedy may include a replacement, repair, refund, or another legally required solution.
Your statutory rights concerning faulty or non-conforming goods are not limited by this Return Policy.
7. Return Processing
Once your returned item has been received, we will assess the return and notify you of the outcome where appropriate.
Processing times may vary depending on the type of return, the condition of the item, and whether further information is required.
For approved refunds, our estimated refund processing time is 4–6 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
8. Order Cancellations and the Right of Withdrawal
If you wish to cancel an order before dispatch, contact our customer support team as soon as possible. We will check whether the order can still be cancelled.
For online purchases by consumers in France and the European Union, a statutory right of withdrawal generally applies to eligible purchases for 14 days from delivery, subject to applicable legal conditions and exceptions.
Where statutory withdrawal rights apply, customers may exercise them within the relevant legal period by providing a clear statement of their decision to withdraw. Our 30-day return window does not replace or reduce any mandatory statutory rights.
9. Exchanges
If you would like a different size, colour, or item, please contact our customer support team to discuss the available options.
An exchange will depend on product availability and the applicable order and return arrangements. If a direct exchange is unavailable, you may be able to return the eligible item and place a new order.
10. Contact Us
For questions about returns, return eligibility, damaged products, or return instructions, please contact us using the details below.
Business Information
Business Name: riquetfashion.shop
Legal Business Name: UMU SUNDUS STYLE
Contact Number: +651458098
Business Address: 71 Rue Riquet, 75018 Paris, France
Support Email: Info@sportsdepoque.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)