Welcome to riquetfashion.shop. Below, you will find answers to common questions about our fashion and apparel products, ordering process, payment methods, shipping, returns, and refunds.
If you need further assistance, our customer support team is available to help.
1. About Our Store
What does riquetfashion.shop sell?
riquetfashion.shop is an online store offering fashion and apparel products. You can browse our available products and review their descriptions, sizes, colours, and prices on the relevant product pages.
Where does riquetfashion.shop ship?
We currently offer shipping throughout France. We do not offer international shipping outside France at this time.
How can I contact customer support?
You can contact us by email at Info@sportsdepoque.shop or through our live chat support, which is available 24/7.
Our standard customer support hours are Monday to Friday, 9:00 AM to 5:00 PM CEST.
2. Orders and Payments
How do I place an order?
Browse our available products, select your preferred items, and add them to your shopping cart. Proceed to checkout, enter your contact and delivery details, review your order, and complete payment using the available Stripe checkout options.
Which payment methods do you accept?
We accept payments exclusively through Stripe. The payment options available to you will be displayed during checkout.
When will my payment be processed?
Payment is generally requested when you submit your order. Your order may require payment authorization or verification before processing can begin.
What should I do if my payment is declined?
Check that your payment details are correct and that your payment method is available for the transaction. You may also contact your bank or payment provider for assistance before trying again.
Will I receive an order confirmation?
Yes. Once your order has been successfully submitted and accepted, we will send an order confirmation using the email address you provided at checkout. Please check your spam or junk folder if you cannot find it.
Can I change or cancel my order?
Contact our customer support team as soon as possible if you need to change or cancel an order. We will check whether the order can still be modified before dispatch. Your statutory cancellation and withdrawal rights remain unaffected.
3. Shipping and Delivery
Do you offer free shipping?
Yes. We offer free standard shipping throughout France on eligible orders.
How long does delivery take?
Our estimated delivery time is 4–6 business days in total.
-
Handling and processing: 1–2 business days.
-
Transit after dispatch: 3–4 business days.
These are estimates rather than guaranteed delivery dates. Weekends and public holidays are excluded from the stated business-day estimates.
What is your order cut-off time?
Our order cut-off time is 5:00 PM Central European Summer Time (CEST), Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next business day.
How can I track my order?
If tracking information is available for your shipment, we will provide it after dispatch. If you have questions about your delivery status, contact our support team with your order number.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery period, email Info@sportsdepoque.shop with your order number. We will review the available shipment information and help you determine the next steps.
What if my package arrives damaged or contains the wrong item?
Contact our customer support team and provide your order number, a description of the issue, and photographs where helpful. We will review your request and explain the appropriate resolution under our policies and applicable law.
4. Returns and Exchanges
What is your return policy?
We offer free returns within 30 days of delivery, subject to our Return Policy and applicable legal requirements.
Are returns free?
Yes. We offer free returns for eligible return requests within our 30-day return window. Please contact our support team for return instructions before sending an item back.
How do I request a return?
Email Info@sportsdepoque.shop with your order number, the product you wish to return, and the reason for the return. Our team will provide the next steps and applicable return instructions.
Do I need the original packaging to return an item?
We recommend returning items with their original packaging and included accessories where available. However, opening packaging or trying on clothing as reasonably necessary to assess its fit and characteristics does not automatically invalidate a return.
Can I exchange an item for a different size or colour?
Please contact our support team to discuss available exchange options. Exchanges depend on stock availability and the applicable return arrangements. If a direct exchange is unavailable, you may be able to return the eligible item and place a new order.
Can I return a faulty or incorrect product?
Yes. If an item is defective, damaged, incorrect, or does not conform to the contract, contact us for assistance. Your statutory consumer rights remain unaffected by our standard return conditions.
5. Refunds
How long do refunds take?
Our estimated refund processing time is 4–6 business days after approval. The time required for the money to appear in your account may vary depending on Stripe and your financial institution.
How will I receive my refund?
Approved refunds are generally issued through the original payment method used for the purchase, where possible.
When will my refund be approved?
Refund requests are assessed after we receive the relevant information and, where required, the returned item. We will review the request and communicate the outcome where appropriate.
What should I do if my refund has not arrived?
First, check your payment account and allow for any additional processing time required by your financial institution. If the refund is still missing after the expected period, contact us with your order number and refund confirmation details.
Are all purchases eligible for a refund?
Refund eligibility depends on the circumstances of the purchase, our policies, and applicable law. Statutory rights concerning faulty goods and eligible online purchases remain protected.
6. Products and Customer Information
How do I choose the correct size?
Review the size information and product details provided on the relevant product page. If you need additional information about a particular item, contact our customer support team before placing your order.
Will the product look exactly like the website photographs?
We aim to display accurate product photographs and descriptions. However, slight differences in colour or appearance may occur due to screen settings, lighting, and photographic conditions.
How is my personal information used?
We use your information to process orders, arrange delivery, manage payments and returns, respond to enquiries, and meet applicable legal obligations. For further details, please read our Privacy Policy.
Is my payment information secure?
Payments are processed through Stripe, which uses security measures designed to protect payment information. No online transaction can be guaranteed to be completely secure, and payment processing is subject to the applicable provider's procedures.
7. Contact Us
If your question is not answered above, our customer support team will be happy to assist you. Please include your order number when contacting us about an existing purchase so we can help more efficiently.
Business Information
Business Name: riquetfashion.shop
Legal Business Name: UMU SUNDUS STYLE
Contact Number: +651458098
Business Address: 71 Rue Riquet, 75018 Paris, France
Support Email: Info@sportsdepoque.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)