Refund policy

Return Policy

Last Updated: 10 October 2026

At riquetfashion.shop, we want our customers to feel confident when shopping for fashion and apparel. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined in this Return Policy.

We offer free returns within 30 days, subject to the terms below and any mandatory consumer rights under French and European Union law.

1. Return Window

You may request a return within 30 days of receiving your order.

To help us process your request efficiently, please contact our customer support team within this period and provide your order number and the details of the item you wish to return.

For consumers exercising statutory withdrawal rights under applicable French and EU law, the applicable legal withdrawal period and requirements will take precedence over any conflicting provision of this policy.

2. Return Eligibility

To help ensure a smooth return process, we ask that returned items meet the following conditions where applicable:

Items should be returned in a reasonable condition, with their original packaging and accessories where available.
Items should not show damage caused by misuse, neglect, or improper handling after delivery.
Proof of purchase, such as an order confirmation or order number, should be provided.
Items should be returned with all included components and accessories.

You may inspect clothing and apparel as reasonably necessary to establish their nature, characteristics, and fit. We will not automatically refuse a return solely because an item has been removed from its packaging or tried on.

If an item is faulty, damaged, incorrectly supplied, or does not conform to the contract, your statutory rights remain unaffected.

3. Items That May Not Be Eligible for Return

Certain items may be excluded from ordinary returns where permitted by applicable law. Examples may include:

Personalised or custom-made items, subject to applicable statutory exceptions.
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met.
Items damaged through improper use or handling after delivery, to the extent permitted by law.

Any applicable exclusion will be assessed according to the nature of the product and the relevant legal requirements. Nothing in this section limits mandatory consumer rights.

4. How to Request a Return

To initiate a return, follow these steps:

Contact us: Email our customer support team at Info@sportsdepoque.shop.
Provide your order details: Include your order number, the product name, and the reason for your return.
Wait for return instructions: Our team will explain the next steps and provide the applicable return instructions.
Prepare your parcel: Pack the item securely and include any relevant accessories.
Send the return: Follow the return instructions provided by our customer support team.

Please contact us before sending a return so that we can help you use the appropriate return process.

5. Return Shipping Costs

We offer free returns for eligible return requests within our 30-day return window.

Where our free-return arrangements apply, we will provide instructions for returning the item without charging you return shipping fees.

If an item arrives damaged, defective, incorrect, or not as described, please contact us promptly so we can help resolve the issue in accordance with our policies and applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from the product you ordered, contact us at Info@sportsdepoque.shop.

Please include your order number, a description of the problem, and photographs where helpful.

We will review your request and explain the appropriate next steps. Depending on the circumstances and applicable law, a suitable remedy may include a replacement, repair, refund, or another legally required solution.

Your statutory rights concerning faulty or non-conforming goods are not limited by this Return Policy.

7. Return Processing

Once your returned item has been received, we will assess the return and notify you of the outcome where appropriate.

Processing times may vary depending on the type of return, the condition of the item, and whether further information is required.

For approved refunds, our estimated refund processing time is 4–6 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

8. Order Cancellations and the Right of Withdrawal

If you wish to cancel an order before dispatch, contact our customer support team as soon as possible. We will check whether the order can still be cancelled.

For online purchases by consumers in France and the European Union, a statutory right of withdrawal generally applies to eligible purchases for 14 days from delivery, subject to applicable legal conditions and exceptions.

Where statutory withdrawal rights apply, customers may exercise them within the relevant legal period by providing a clear statement of their decision to withdraw. Our 30-day return window does not replace or reduce any mandatory statutory rights.

9. Exchanges

If you would like a different size, colour, or item, please contact our customer support team to discuss the available options.

An exchange will depend on product availability and the applicable order and return arrangements. If a direct exchange is unavailable, you may be able to return the eligible item and place a new order.

10. Contact Us

For questions about returns, return eligibility, damaged products, or return instructions, please contact us using the details below.

Business Information

Business Name: riquetfashion.shop
Legal Business Name: UMU SUNDUS STYLE
Contact Number: +651458098
Business Address: 71 Rue Riquet, 75018 Paris, France
Support Email: Info@sportsdepoque.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)

Refund Policy

Last Updated: 10 October 2026

At riquetfashion.shop, we aim to provide a clear and reliable shopping experience for our fashion and apparel customers. This Refund Policy explains when refunds may be issued, how they are processed, and what customers can expect when requesting a refund.

We offer free returns within 30 days of delivery. Refund requests are handled in accordance with our Return Policy and applicable French and European Union consumer protection laws.

1. Refund Eligibility

You may be eligible for a refund in the following circumstances:

You return an eligible item within our 30-day return window.
You receive an item that is damaged, defective, or incorrect.
Your order is cancelled and a refund is due under our applicable terms or the law.
You exercise a statutory right of withdrawal or another applicable consumer right.
Another circumstance arises in which a refund is required under applicable law.

All refund requests will be reviewed according to the circumstances of the order and the applicable legal requirements.

2. Return Requirements

To request a refund for a returned item, please contact our customer support team before sending the item back.

Where applicable, returned items should be in reasonable condition, with their original packaging and included accessories where available. Please provide your order number and any information needed to identify the purchase.

You may inspect clothing and apparel as reasonably necessary to establish the nature, characteristics, and fit of an item. We will not automatically reject a return solely because an item has been opened or tried on.

If an item is faulty, damaged, incorrectly supplied, or does not conform to the contract, your statutory rights remain unaffected.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact customer support: Email Info@sportsdepoque.shop with your refund request.
Provide your order details: Include your order number, the product name, and the reason for your request.
Follow the instructions: Our support team will explain any applicable return or verification steps.
Return the item if required: If a return is necessary, follow the instructions provided by our team.
Wait for assessment: Once the relevant information or returned item has been received, we will review your request and communicate the outcome where appropriate.

Please do not send items to an address other than the return address or destination confirmed by our customer support team.

4. Refund Processing Time

Our estimated refund processing time is 4–6 business days after the refund has been approved.

The overall time before funds appear in your account may vary depending on your payment provider and financial institution.

We will process approved refunds as promptly as reasonably possible and in accordance with any applicable statutory deadlines. Where the law requires a different timeframe, the legal deadline will take precedence over our standard processing estimate.

5. Refund Method

We accept payments through Stripe only.

Approved refunds will generally be issued through the original payment method used for the purchase, where possible. The availability and timing of the credit may depend on Stripe and the relevant financial institution.

We do not promise that a refund will appear in your account immediately after it has been processed.

6. Return Shipping Costs

We offer free returns within our 30-day return window, subject to our Return Policy.

Where our free-return arrangements apply, customers will not be charged return shipping fees for eligible returns.

For faulty, damaged, or incorrectly supplied items, we will handle return arrangements in accordance with our applicable policies and legal obligations.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact Info@sportsdepoque.shop.

Include your order number and a description of the issue. Photographs may help us assess the problem more efficiently.

We will review your request and explain the available resolution. Depending on the circumstances and applicable law, this may include a refund, replacement, repair, or another appropriate remedy.

Nothing in this policy limits your statutory rights relating to faulty or non-conforming goods.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will check whether cancellation is possible. If a cancellation is accepted and a refund is due, the refund will be processed using the applicable refund procedure.

If an order has already been dispatched, you may need to follow the applicable return procedure, without prejudice to any statutory cancellation or withdrawal rights.

9. Right of Withdrawal Under French and EU Law

Consumers purchasing online in France and the European Union generally have a statutory right to withdraw from eligible purchases within 14 days of receiving the goods, subject to applicable legal conditions and exceptions.

Where this right applies, customers may notify us of their decision to withdraw within the statutory period. Refunds will be handled in accordance with applicable law, including the rules concerning refund deadlines, delivery charges where applicable, and any lawful deductions.

Our 30-day return window is an additional store return arrangement and does not reduce any mandatory consumer rights.

10. Non-Refundable Items and Legal Exceptions

Certain items may be excluded from ordinary returns or refunds where permitted by law. Examples may include personalised goods or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the applicable legal conditions are met.

Any exclusion will be assessed according to the nature of the item and the relevant legal requirements. This policy does not remove any mandatory legal remedy available to a customer.

11. Refund Delays or Missing Refunds

If you have received confirmation that your refund has been approved but the funds have not appeared after the expected processing period, please:

Check your payment account and transaction history.
Allow for any additional processing time required by your payment provider or financial institution.
Contact our customer support team with your order number and refund confirmation details.

We will review the status of the refund and provide assistance where reasonably possible.

12. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our business practices, payment procedures, or legal obligations.

Any changes will be published on this page with an updated revision date. The applicable legal rights of customers will remain protected.

13. Contact Us

If you have questions about refund eligibility, processing times, returned items, or the status of a refund, please contact our customer support team using the information below.